Code of Ethics

1. To promote good will between the customer and the industry.
2. To have a sense of personal obligation to each individual customer.
3. To perform high quality repair service at a fair and just price.
4. To employ the best skilled personnel obtainable.
5. To use only proven merchandise of high quality distributed by reputable firms.
6. To itemize all parts and adjustments in the price charged for service rendered.
7. To retain all parts replaced for customer inspection, if so requested.
8. To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
9. To uphold the integrity of all members.
10. To refrain from advertisement which is false or misleading or likely to confuse or deceive the customer.

Credibility

We are truly your dealer alternative

With a clean, spacious facility, and a well-trained, ASE-certified staff, Independent Repair is a more personalized and affordable alternative to the dealership. We'll work with you on a closer, more personal level, and at a fraction of the dealer cost. Our work meets or exceeds new car and extended warranty requirements. Serving the South Bay with Japanese car expertise is what we've been doing since 1974; over 30 years!

We have the latest diagnostic equipment

Today's modern vehicles, with their computerized on-board systems, are truly high-tech machines. With the industry's technology changing every couple of years, the automotive technician must likewise stay in pace with the growth. This is where Mitchell Repair Technology comes in, with the most up-to-date service and repair information, as well as factory bulletins on the latest repair procedures. This translates into the strength of knowledge, providing you, the customer, with the most accurate, efficient and cost-effective service experience. Independent Service has already served three generations of customers, and by staying in pace with technology, will continue to do so well into the future.

We'll keep your warranty valid

It is not necessary to service your late-model vehicle at the dealership to maintain your warranty. And if your car is no longer under warranty, we can handle any service or repairs it may need down the road, large or small. Let Independent Service be your South Bay area car specialist.